Courses Schedule
1. Human-Computer Interaction: Introduction and Overview
4/23/06 18:00 - 21:00
2 units
Keith A. Butler, Microsoft, USA
Robert J.K. Jacob, Tufts University, USA
David Kieras, University of Michigan, USA
Benefit: This course is a tried-and-true introduction to the field of human-computer interaction (HCI). It has become a CHI conference tradition.
If you are a newcomer to the CHI field, this course will give you the background you need to get the most out of the CHI conference.
Origins: This course has evolved, based on feedback from the attendees, as wehave given it each year at CHI since CHI'92.
Features:
* What is HCI and why is it important?
* Brief history of HCI
* Introduction to building usable systems
* Introduction to the psychology of HCI
* Introduction to computer technologies for HCI
* Future directions of HCI
* Where to learn more during the conference
* Where to learn more in the published HCI literature
Intended Audience: Mainly first-time CHI attendees, typically professionals from computing-related fields who are new to the field of human-computer interaction. No background in HCI is assumed.
Presentation Style: Lecture
Instructors' Background: Keith Butler is Director for User Experience in Global Service Automation at Microsoft and is one of the originators of Usability Engineering.
Robert Jacob is Associate Professor of Computer Science at Tufts University, where his research interests are new interaction media andtechniques and user interface software.
David Kieras is Professor of Electrical Engineering and Computer Science at the University of Michigan, where he holds a joint appointment in Psychology.
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2. An Introduction to Designing for the Scent of Information
4/24/06 11:30 - 13:00
1 unit
Jared M. Spool, User Interface Engineering, USA
Benefit: If your users can't find the content they are seeking, your site will fail. One of the biggest secrets of successful web sites is that they design for Scent. In recent research, we've uncovered that users know when they are on the right track to finding their content--they follow the Scent of Information. We've seen that users confidently work their way through web sites to find what they're looking for. Using the results of hundreds of usability tests, we'll show you how users follow a scent trail and the different ways your design could be blocking scent.
Origins: We've presented it at previous conferences, including CHI 2005, IA Summit 2005, and the UIE Roadshows.
Features:
* What is the scent of information?
* What does scent look like when it works?
* What does scent look like when it doesn't work?
* Common scent blockers
* Optimal link length
* 3 Types of graphics
* The design process for scent
* Measuring scent with user confidence
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Jared M. Spool, Founding Principal of User Interface Engineering, has published dozens of articles, co-authored a seminal book, and is an acknowledged thought leader in the field of usability and design. Jared is on the faculty of the Tufts University Gordon Institute. He has presented a top-rated CHI tutorial at almost every CHI since 1992.
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3. Designing for the Scent of Information: Advanced Concepts
4/24/06 14:30 - 16:00
1 unit
Christine Perfetti, User Interface Engineering, USA
Benefit: You work hard providing top-notch content on your site. Will your users find it? You'll come away with the most up-to-the-minute research on how users actually navigate sites.
As users traverse through a web site, they encounter different types of pages, each with unique functions. The designers of the best sites understand the different functions of each type of page on a web site, and design the pages differently based on their specific purpose.
Our research has uncovered three ways to predict when users will fail finding the content they desire. We'll show you what these three predictors are and how to counter the effects in your design.
Origins: We've presented it at previous conferences, including CHI 2005, IA Summit 2005, and the UIE Roadshows.
Features:
* Five types of navigation pages
* The role of trigger words
* Three predictors of failed scent
* Three types of navigation approaches
* Most effective use of screen real estate
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Christine Perfetti is Director of Instruction at User Interface Engineering. She's been a top-rated speaker at CHI 2001, CHI 2002, and CHI 2003, the UIE Research Forums, Intranets 2001, and the UPA 2002, 2003, and 2005 conferences. She holds a Masters in Psychology from Brown University and co-authored Making the Best with Flash.
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4. The Goldilocks Content Framework: What Users Want
4/24/06 16:30 - 18:00
1 unit
Jared M. Spool, User Interface Engineering, USA
Benefit: When users arrive at web sites, they are craving answers to their questions and insights to their problems. Sites are all about giving users the information they need. How do you know if you've answered all their questions? How do you know if you've supplied complete answers?
When people can't find the information they need online, they do what comes naturally: they ask someone. Based on extensive research, we've produced a framework that explains the content that users are seeking. You'll see how different approaches to information architecture, site navigation, layout, and content affect the success of your users.
Origins: We've presented it at previous conferences, including the IA Summit 2004 and the 2004 UIE Roadshow.
Features:
* Novice vs. Expert Knowledge
* The Knowledge Gap
* Tool Knowledge vs. Domain Knowledge
* Designing for Tool Knowledge
* Challenges of Domain Knowledge
* The Goldilocks Research Project
* The Goldilocks Content Framework
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Jared M. Spool, Founding Principal of User Interface Engineering, has published dozens of articles, co-authored a seminal book, and is an acknowledged thought leader in the field of usability and design. Jared is on the faculty of the Tufts University Gordon Institute. He has presented a top-rated CHI tutorial at almost every CHI since 1992.
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5. Web Bloopers: Avoiding Common Web Design Mistakes
4/24/06 11:30 - 18:00
3 units
Jeff Johnson, UI Wizards, Inc., USA
Benefit: After completing this course participants will:
* Have seen many common Web design errors and how to avoid them
* Be able to recognize bloopers in websites and Web applications
* Be better designers of websites and online services.
Origins: Based on presenter's Web Bloopers book.
Presented at CHI2004, UPA2004, WWW2005, and local ACM chapters.
Features:
Common bloopers, organized into types: Content, Task-Support, Navigation, Form, Search, Text & Writing, Link Presentation, and Graphic & Layout. Uses real web examples. Explains how to avoid each blooper. Includes exercises in which participants: a) spot bloopers, b) correct bloopers, and c) review live websites for bloopers and discuss how to avoid them.
Intended Audience: Web designers and developers, mainly those lacking experience designing and evaluating websites and Web applications. Also: Web Q/A engineers, usability testers, and managers
Presentation Style: Lecture, blooper-spotting quizzes, blooper-correction exercises, and website-review exercises.
Instructor's Background: Jeff Johnson is Principal Consultant at UI Wizards, a UI consulting firm. He has worked in HCI since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer/implementer, usability tester, manager, and researcher at Xerox, US West, Hewlett-Packard, and Sun. He has published many articles and chapters on HCI. His previous book is GUI Bloopers.
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6. An Exercise in the Politics of Usability: Test your skills
4/24/06 16:30 - 18:00
1 unit
Rolf Molich, DialogDesign, Denmark
Benefit: This course will discuss the politics of usability - specific, practical actions that any usability professional should be aware of to promote usability in an organization. It will also allow participants to get an impression of their strengths and weaknesses in the area of usability politics.
Origins: This short course is new for CHI 2006. It is based on a highly successful CHI 2003 panel session.
Features:
* A thorough discussion of a carefully researched, hypothetical but highly realistic political usability business case (scenario).
* Practical and efficient actions to promote usability in a commercial or public organization.
Intended Audience: Usability professionals at all levels who want to increase their political impact in their organization.
Presentation Style:
* Participants study a business case presented by the instructor, propose actions and discuss them with other participants.
* Discussion of the instructor's suggested solution, which is based on discussions with many experienced usability professionals.
* Participants compare themselves anonymously to their peers.
Instructor's Background: Rolf Molich owns and manages DialogDesign, a small Danish usability consultancy. Rolf coordinated the Comparative Usability Evaluation (CUE) studies where a total of forty professional usability teams tested or reviewed the same application. Rolf has is the co-inventor of the heuristic inspection method (with Jakob Nielsen).
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7. Top 10 Field Interview Mistakes: Recognizing and Preventing Them
4/24/06 11:30 - 13:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Attendees will learn tested techniques for getting the most out of field interviews, which they can use for improving their own skills and as a framework for assisting others in their organizations
Origins: The course is based on material presented in InContext's workshops, including the highly-rated CHI 2005 Rapid Contextual Design tutorial. However, key components of the material -- Top 10 Mistakes and ineffective interviewing styles -- will be presented for the first time at CHI 2006.
Features:
Attendees will learn:
* The top mistakes that lead to ineffective field interviews
* Interview styles to be avoided, such as "Court Reporter" and "Police Interrogator"
* Techniques for avoiding mistakes and how to take corrective steps when mistakes occur
Intended Audience: No specific background is required. It is appropriate for all roles.
Presentation Style: Lecture and group discussion
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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8. Building Affinity Diagrams to Reveal User Needs and Engage Developers
4/24/06 14:30 - 16:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Participants will learn how to build affinity diagrams that reveal design implications -- not just organize user data -- and how to leverage them as communication tools that stakeholders will pay attention to
Origins: The course is based on material presented in InContext's workshops, including the highly-rated CHI 2005 Rapid Contextual Design tutorial. It is modified for CHI 2006 to include tips taught to teams that receive side-by-side coaching from InContext.
Features:
Attendees will learn how to:
1. Use inductive reasoning to create data groupings and write labels that reveal insights
2. Run affinity building sessions and drive to completion
3. Use the affinity to generate design ideas and identify holes for future inquiry
4. Leverage the affinity as a communication tool
Intended Audience: No specific background is required.
Presentation Style: Lecture, group discussion, exercises
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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9. Faceted Metadata for Information Architecture and Search
4/24/06 11:30 - 16:00
2 units
Marti Hearst, University of California, Berkeley, USA
Preston Smalley, eBay, USA
Benefit: The information architecture community has begun to embrace the use of faceted hierarchical metadata for navigation and search over information collections (museum images, product catalogs, digital libraries).
Origins:
An early version of this course was taught by Hearst at SIGIR'01-02.
Features:
Attendees will learn the advantages of and strategies for using faceted metadata for integrated browsing and search of large information collections. Examples will be drawn both from formal studies and from results of real-world application, with an emphasis on interface design issues.
Intended Audience: The intended audience is usability professionals, especially information architects.
Presentation Style: Instruction will consist of lectures, case studies, and in-class discussion.
Instructors' Background:
Marti Hearst is Associate Professor at SIMS, UC Berkeley, where she teaches user interface design, information visualization, information retrieval, and related topics. She initiated and led the Flamenco project that studies how to incorporate hierarchical faceted metadata into information architecture for search and browsing.
Preston Smalley is Lead UI Designer at eBay Inc, User Experience and Design,where he helps drive user experience changes to search products, the latest of which includes multi-faceted browsing, matching buyer and seller language, and multiple selection of concepts. He has a BS in Computer Engineering from Cal Poly.
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10. Understanding Users in Context: An In-Depth Introduction to Fieldwork
4/25/06 9:00 - 18:00
4 units
Susan M. Dray, Dray & Associates, Inc., USA
David A. Siegel, Dray & Associates, Inc., USA
Benefit: You will learn how to plan for and carry out studies of users in the field. Rather than teaching a single way to do field research, we provide you with the tools to think critically about the many planning and methodological choices you will have to make. You will also have the chance to practice two types of observations--Naturalistic Observation and Contextual Inquiry.
Origins: This is a significant update of a highly rated tutorial from many past CHI conferences, as well as at other international conferences.
Features:
* Learn how field research complements other User-Centered Design (UCD) techniques
* Learn what it takes to make fieldwork more than just "anecdote collecting."
* Learn fine points of four data-gathering techniques
Naturalistic Observation
Contextual Inquiry
Artifact Walkthroughs
Naturalistic Usability Evaluation
* Learn when and how to apply these methods to user-centered design
* Identify next steps for data analysis
Intended Audience: This hands-on session is aimed at practitioners doing, planning, and leading field research, including developers, designers, and managers who are responsible for user experience or user requirements identification. This is an introductory to intermediate level course. It will be useful for beginners in fieldwork, as well as those with some experience who want to broaden their knowledge of approaches.
Presentation Style: Lecture, group discussion, and small group hands-on exercises
Instructors' Background: Through their consulting firm, Dray & Associates, Inc., Susan and David have helped many clients plan and design products that meet user needs, using field research and other UCD approaches. They have done many fieldwork projects with consumers and in enterprises. They are well-known speakers, trainers, and authors on this and other UCD topics. Both presenters hold Ph.D. degrees in Psychology from UCLA.
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11. Re-Positioning User Experience as a Strategic Process
4/25/06 9:00 - 18:00
4 units
Liam Friedland, SAP, USA
Jon Innes, Intuit, USA
Benefit:
Origins: Previously offered at UPA'03 - '05, & CHI '04 - '05.
Features:
This course covers the operational, organizational, and strategic aspects that UX groups can and should impact within product development companies. Attendees will learn:
* A framework for thinking about UX as a strategic business process
* The difference between operational, tactical, and strategic activities
* How resources, processes, and values impact design organizations
* How UX is uniquely positioned to help organizations survive strategic inflection points
* To articulate the rationale for UX as a must-have competence
Intended Audience: Course content includes case studies and group exercises aimed at intermediate to advanced practitioners with HCI experience in corporate settings, or managers charged with championing user-centered design processes.
Presentation Style:
Instructors' Background: Liam Friedland is UX Architect at SAP. Prior to SAP, Liam was managing principal of UXstudio, and was a founding UX Architect at Westbridge. He has spent 15 years driving UX at some of the world's top software companies including Microsoft, Oracle, Siebel, & Borland. His education is in Industrial Design.
Jon Innes is Director of UX for the Quicken Solutions Group at Intuit. Prior to Intuit, he was Director of UX at SAP. He has extensive experience starting and leading UX organizations at SAP, Vitria, Siebel, and Cisco. He is a member of UPA, HFES, & CHI/BayCHI and has a graduate degree in Engineering Psychology.
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12. Personal Information Management in Theory and Practice
4/25/06 9:00 - 18:00
4 units
William Jones, University of Washington, USA
Jacek Gwizdka, Rutgers University, USA
Benefit: Personal Information Management (PIM) includes the acquisition, organization, maintenance and retrieval of information by individuals in support of their various roles and activities. This course provides an overview of PIM both as a field of inquiry and as an activity that each of us performs every day.
Origins:
Features:
Attendees will gain an understanding for:
* PIM and its key activities.
* the history and current state of PIM research and development (R&D)
* how PIM relates to human-computer interaction (HCI).
* how to assess individual practices of PIM
* how to map from key activities and fundamental problems of PIM to the design and evaluation of supporting tools and strategies.
* how new directions in R&D will likely impact PIM over the next ten years.
Intended Audience: The course is designed for a general audience and provides a highly interactive combination of lectures, exercises, and group discussions.
Presentation Style:
Instructors' Background: Dr. William Jones is a Research Associate Professor in the Information School, University of Washington. He manages the Keeping Found Things Found (KFTF) project with special focus currently on the use and re-use of integrative structures in support of PIM. He has also published research in human memory, information retrieval and in the general area of HCI.
Dr. Jacek Gwizdka is an Assistant Professor in the Department of Library and Information Science at Rutgers University. His research includes the study of email use and management, as well as work on interaction mechanisms for adding metadata to electronic notebooks and to collections of digital photos.
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13. The Usabiilty Engineering Lifecycle
4/25/06 9:00 - 18:00
4 units
Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA
Benefit: You will obtain an overview of a highly structured but adaptable engineering process for designing high quality user interfaces to both traditional software applications and Web sites and applications. A coherent case study referred to throughout the course provides samples of work products for each lifecycle task.
Origins: This CHI "classic" consistently receives high ratings from attendees.
Features:
* Setting the stage by applying usability requirements analysis techniques
* Extracting usability goals from requirements analysis data
* Applying a structured top-down approach to user interface design
* Applying iterative evaluation techniques to validate designs
* Integrating The Usability Engineering Lifecycle into an underlying software development methodology
* Applying The Usability Engineering Lifecycle to Web development projects
Intended Audience: Managers, developers, designers and usability engineers in both traditional software development and Web development organizations. The course is at an introductory level.
Presentation Style: Lecture materials will provide an overview of The Usability Engineering Lifecycle. 'War stories' and concrete examples, one detailed case study that runs throughout the course and audience discussion will augment the lecture materials.
Instructor's Background: Dr. Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has been a usability engineering consultant for the past 20 years. She has authored, co-edited and contributed chapters to many books on usability. Her consulting clients have included IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, the NYC Police Dept. and dozens of others. In the last three years she has been working almost exclusively on achieving efficiency in user interface design. Dr. Mayhew has been teaching CHI Courses since 1986.
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14. Usability and Product Development: A Usability Course for Management
4/25/06 9:00 - 18:00
4 units
Jon Meads, Usability Architects, Inc., USA
Benefit:
This course explains how to obtain usable products through the integration of usability engineering into the product development process (both standard and Agile). Both ROI and the strategic advantage provided by usability engineering are discussed.
Origins: Presented at the STC 2005 Conference
Features:
* Explains why usability is difficult to achieve and why usability engineering is needed;
* Description of the usability engineering lifecycle and its relationship to the product development lifecycle;
* Reviews the major usability engineering techniques, their value and use;
* Explains how usability engineering can be justified by ROI and strategic advantage.
Intended Audience: Managers with responsibility for integrating usability engineering into the product development process. No previous knowledge of usability engineering is assumed.
Presentation Style: A lecture presentation interspersed with attendee discussion
Instructor's Background: Jon Meads is a principal consultant with Usability Architects, Inc. and has over 40 years experience in developing interactive and usable systems.
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15. The Art of Speaking: Fundamentals for HCI Professionals: Part 1
4/26/06 9:00 - 13:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course develops professional communication skills for scientists and practitioners in HCI. Participants will:
* Assess current presentation skills
* Improve presentation organization
* Build confidence and feel good about making presentations
* Improve audience interaction and rapport
* Increase audience comprehension of data
* Increase credibility
Origins: This course incorporates information from tutorials offered at several universities. New to CHI.
Features:
* Plan presentation strategy and objectives
* Organize presentations
* Get and keep the audience's attention
* Reduce rambling and eliminate non-words
* Practice appropriate eye contact
* Make smooth transitions
* Use gestures, facial expressions, and posture for clarity and emphasis
* Design visuals to reinforce major points and explain complex data
* Enhance your skills for on-going self-evaluation
Intended Audience: This course is targeted at developing fundamental presentation skills for any presenter who would like to improve his or her presentations
Presentation Style: Mostly lecture
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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16. The Art of Speaking: Fundamentals for HCI Professionals: Part 2
4/26/06 14:30 - 18:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course provides an opportunity to put the principles learned in Part 1 into practice. Participants receive:
* One-on-one coaching for immediate improvements
* Course materials that review key program concepts
* Presentation templates to structure content
* A self-assessment worksheet to guide development
* Written feedback from every participant for each participant
Origins: This course incorporates information from tutorials offered at several universities. New to CHI.
Features:
Features
* Plan presentation objectives and strategy
* Organize the presentation
* Practice appropriate eye contact
* Make smooth transitions
* Use gestures, facial expressions, and posture for clarity and emphasis
* Design visuals to reinforce major points and explain complex data
* Enhance skills for on-going self-evaluation
Intended Audience: This course develops fundamental presentation skills for any presenter who would like to improve his or her presentations. Participants should bring copies of slides from a recent presentation for use in this tutorial. Participants must have taken Part 1 of this course (Course 15)
Presentation Style: Combines lecture and hands-on experiences to provide the opportunity to practice the skills described in Part 1 and reviewed in Part 2.
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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17. Web Design for Usability
4/26/06 9:00 - 18:00
4 units
William Hudson, Syntagm Ltd, United Kingdom
Benefit: This one-day workshop and course on web design for usability explains how users interact with technology; how to discover, and design, for users' needs; and how to apply simple, but effective user-centered techniques such as goal mapping, goal-oriented modeling and card-sorting.
The day is a balanced combination of tutorials, group exercises and discussions, ensuring that participants can gain a rich understanding of the problems presented by technology-focused design and how they can be addressed to improve usability.
Origins: The course has been presented to public and corporate audiences in the UK. It includes material from the author's column in interactions magazine.
Features:
On completion of this course you will be able to:
- apply the principles of user-centered design
- be sure you understand users' needs
- improve usability and accessibility
- build on existing user experience
Intended Audience: Web and intranet designers, developers and managers. Usability and HCI professionals interested in the practical aspects of usable design. No specialist skills or knowledge are required.
Presentation Style: The course is approximately 60% tutorials and 40% activities or group discussions
Instructor's Background: William Hudson has over 30 years experience in the development of interactive systems. He has contributed material on user-centered design and user interface design to the Rational Unified Process and to Addison-Wesley's Object Modeling and User Interface Design (van Harmelen, 2001). He is the director of expert evaluation for the UK's Intranet Benchmarking Forum and writes regularly for the ACM's interactions magazine
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18. Designing for User Efficiency
4/26/06 9:00 - 18:00
4 units
Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA
Benefit: This course focuses specifically on achieving ease-of-use, or efficiency (as opposed to intuitiveness or ease-of-learning), in software user interface design.
In this course you will learn how to conduct requirements analyses, develop objective, quantified goals and apply general principles and guidelines for achieving motor, cognitive and perceptual efficiency. An overview of evaluation techniques for measuring efficiency (heuristic evaluations, cognitive modeling and efficiency studies) will also be presented.
Origins: This course is new for CHI 2006.
Features:
The course is structured according to answers to four questions:
* What is efficiency?
* When is efficiency the key usability goal?
* Why is efficiency important?
* How can we optimize efficiency in software user interface design?
Intended Audience: This course is aimed at anyone (developers, designers, usability engineers, end-users, managers, marketers, trainers, etc.) who has an interest in achieving end-user productivity (i.e., efficiency) through the design of software tools. It is presented at an introductory level.
Presentation Style: Lecture materials will provide an overview of the "what, when, why and how" of designing for user efficiency. The materials include real examples and 'war stories' from the instructor's experience, and will be augmented by audience discussion.
Instructor's Background: Dr. Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has been a usability engineering consultant for the past 20 years. She has authored, co-edited and contributed chapters to many books on usability. Her consulting clients have included IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, the NYC Police Dept. and dozens of others. In the last three years she has been working almost exclusively on achieving efficiency in user interface design. Dr. Mayhew has been teaching CHI Courses since 1986.
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19. From Usability Testing to User Experience: Tools for data collection and analysis
4/26/06 9:00 - 18:00
4 units
Lucas P.J.J. Noldus, Noldus Information Technology BV, The Netherlands
Tobias Heffelaar, Noldus Information Technology BV, The Netherlands
Benefit: This intensive one-day course covers video technology, software tools and integrated solutions for field and lab studies. After this course you will be completely up to date with the latest proven techniques and tools for data collection and analysis. If your next project is a field study, a focus group or a usability lab test, attend this tutorial to learn how to select the right tool for the job and how to put it to optimal use.
Origins: Previously taught as a tutorial at CHI 2004, CHI 2005 and MobileHCI'05.
Features:
* Video recording and screen capture, storage and retrieval
* Designing A Usability lab
* Observational data collection
* Automatic logging of user-system interaction
* Multimodal measurements: eye tracking and physiology
* Qualitative data analysis
* Quantitative data analysis
* Creating Usability test reports
Intended Audience: HCI researchers and usability practitioners (usability engineers, UI designers, usability testers) working in academia or industry.
Presentation Style: Classroom lectures, group exercises, discussion and hands-on training.
Instructors' Background: Lucas Noldus is founder and director of Noldus Information Technology, a developer of software tools and integrated solutions for HCI research and usability testing. Lucas Noldus holds a Ph.D. from Wageningen University. He has more than 15 years of experience in tools development and training users. He has authored numerous peer-reviewed papers and conference presentations about methods and techniques in behavioral research.
Tobias Heffelaar received a M.Sc. in social science information technology from the University of Groningen. Since 1998 he has been working for Noldus Information Technology as a usability engineer, trainer and consultant. He has extensive experience in setting up software and hardware tools for HCI research and usability testing and training users.
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20. Analyzing Qualitative Data from Field Studies
4/26/06 9:00 - 18:00
4 units
David A. Siegel, Dray & Associates, Inc., USA
Susan M. Dray, Dray & Associates, Inc., USA
Benefit: The data from field studies can be overwhelming and ambiguous. As a result, conclusions are often impressionistic or anecdotal, with vague or even misleading implications for design. This course will teach you how to improve the credibility and validity of your findings, how to keep them focused on design, and how to avoid drowning in your data.
Origins: This course is updated from a tutorial that has been presented successfully at CHI and other international conferences, such as UPA, Interact, and BCS-HCI.
Features:
* Applying "scientific rigor" to qualitative data
* How software tools can help archive data to maintain the link between data and conclusions, and to facilitate analysis
* How to triangulate in on valid conclusions through complementary analyses, including coding strategies, clustering and affinity diagramming, extracting dimensions, and exploring networks of relations
* How to deal with common validity concerns, such as small samples, outliers, and generalization from qualitative data
* Tips and tricks for managing organizational issues in communicating fieldwork findings
Intended Audience: This intermediate to advanced course is intended for people with some experience or training in fieldwork. It does not cover data-gathering techniques.
Presentation Style: Lecture, demonstration, discussion, and hands-on exercises built around simulated field research. The course also includes a demonstration of Computer Assisted Qualitative Data Analysis Software.
Instructors' Background: Through their consulting firm, Dray & Associates, Inc., David and Susan have helped many clients plan and design software products that meet user needs, using field research and other UCD approaches. They have done many fieldwork projects with consumers and in enterprises. They are well-known speakers, trainers, and authors on this and other UCD topics. Both David and Susan hold Ph.D. degrees in Psychology from UCLA.
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21. Usable for the World: A Practical Guide to International User Studies
4/27/06 9:00 - 16:00
3 units
Susan M. Dray, Dray & Associates, Inc., USA
David A. Siegel, Dray & Associates, Inc., USA
Benefit: Globalization is increasing the need for and interest in international user-centered design research of all kinds. This class will equip you to plan and carry out user studies in a culture outside your own. We heavily emphasize the practical steps involved in planning, since this is so critical.
Origins: This highly rated class has been taught several times at CHI, as well as at IWIPS and UPA.
Features:
* Making the business case for international studies
* Organizational planning for international user studies
* Localizing the study plan
* Evaluating and preparing international research partners, such as facilitators and translators
* Preparing yourself and your team
* Identifying strategies to handle common challenges in international studies
* Evaluating the role of remote testing
Intended Audience: This class is aimed at people experienced in doing usability and user studies in their own country who want to learn how to conduct such studies in other countries.
Presentation Style: Lecture, group discussion, and small group exercises. The class includes a video of a usability evaluation from Hong Kong with simultaneous translation, and discussion of a set of multi-faceted real-life research scenarios.
Instructors' Background: Susan Dray and David Siegel are well-known consultants who help their clients understand their users - wherever and whoever they may be. They have worked in 20 countries, using user-centered methods including usability evaluation and contextual field studies, and have published and presented extensively on international research. This class is based on their many years of practical experience. Both Susan and David have doctorates in Psychology from UCLA.
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22. The Art of Speaking: Advanced Skills for the Lecture Hall and the Hallway
4/27/06 9:00 - 13:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course is designed to develop professional communication skills for scientists and practitioners in the field of HCI. Participants will:
* Feel confident about handling the Q&A portion of a presentation
* Feel confident about handling difficult situations
* Improve audience interaction and rapport
* Increase credibility
* Be prepared to tell people what they do in less than a minute
* Share experiences with other scientific professionals in a relaxed non-competitive environment
Origins: This course incorporates information from tutorials offered at several universities. New to the CHI community.
Features:
* Handling question and answer sessions, both at professional conferences and in industry settings
* Overcoming presentation disasters
* Presenting complex ideas concisely, accurately, and in an interesting fashion
Intended Audience: Experienced presenters who would like to improve their presentation skills.
Presentation Style: Mostly lecture
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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23. Designing Responsive Software Despite Performance Limitations
4/27/06 14:30 - 16:00
1 unit
Jeff Johnson, UI Wizards, Inc., USA
Benefit: After completing this class, participants will know:
* why responsiveness is important for user satisfaction
* that responsiveness is different from performance
* real-time deadlines that interactive systems must meet to be responsive
* general approaches to achieving responsiveness.
Origins: Based on Chapter 7 of presenter's GUI Bloopers book.
Features:
Responsiveness is very important in determining user satisfaction with software and online services, but it is often poor. This class distinguishes responsiveness from performance and explains that performance need not limit responsiveness. It explains that the user interface is a real-time interface, with time-constraints systems must satisfy to be perceived as responsive. The class presents techniques for improving responsiveness, with examples of responsive and unresponsive systems.
Intended Audience: Software designers and developers of all experience levels. Also: Q/A engineers, usability testers, and managers.
Presentation Style: Lecture, Q&A.
Instructor's Background: Jeff Johnson is Principal Consultant at UI Wizards, a UI consulting firm. He has worked in HCI since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer/implementer, usability tester, manager, and researcher at Xerox, US West, Hewlett-Packard, and Sun. He has published many articles and chapters on HCI. His previous book is GUI Bloopers.
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24. How to Build Rich Personas from Field Data
4/27/06 9:00 - 10:30
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Attendees will learn why personas -- although they have great potential -- have had only mixed success because they typically are not informed by deep data, and how to address this issue by using the data provided with Contextual Design work models and affinity diagram.
Origins: This course was created for CHI 2006
Features:
Attendees will learn:
* Why personas are powerful tools for communicating user needs to stakeholders
* Why to be effective, personas need to be based on deep data that comes from field studies, and not just 2-3 field interviews
* The steps for creating personas with Contextual Design (CD) data
* How to harvest CD models for user goals, roles, tasks, and strategies
Intended Audience: No specific background is required. Although the course focuses on CD models, previous experience with them is not required
Presentation Style: Lecture, group discussion, exercises
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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25. How to Collect Field Data and Produce a Tested Design in 1-8 Weeks
4/27/06 11:30 - 13:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: This course illustrates how Rapid Contextual Design (CD) provides tools for infusing customer data into designs, even with restricted resources and schedules.
Origins: The course is based on material presented in InContext's workshops, including a CHI 2005 Rapid tutorial. The course has been modified to focus exclusively on setting up and running a project, and to provide additional sample schedules and a longer discussion of working within agile iterations.
Features:
Attendees will learn:
* The 3 variants of Rapid CD and how to select the right one
* Guidelines for selecting the right number and mix of customers given available time and project type
* How to create day-by-day schedules based on project scope and available time, including agile iterations
Intended Audience: No background is expected; the course will offer the most value to those leading user experience aspects of projects
Presentation Style: Lecture and group discussion
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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26. Usability Design: A New Rational Unified Process Discipline
4/27/06 11:30 - 16:00
2 units
Magnus Lif, Guide Redina AB, Sweden
Bengt Göransson, Guide Redina AB, Sweden
Benefit: The participants will be introduced to the Usability Design discipline and get a good understanding of how to work with User-Centered Design (UCD) within a systems development framework such as the RUP.
Origins: This is a new course, but the topic has been part of tutorials given by the instructors at other conferences: CHI 2004, CHI 2005, Interact 2003 and HCI International 2003.
Features:
* Introduction to UCD
* Problems with UCD in the Rational Unified Process
* Introduction to the new Usability Design discipline
* Exercises and discussions
* A case study
* Practical tips and hints
Intended Audience: This course is aimed at anyone interested in software development, typically usability professionals, project managers, software architects, etc. The participants should be familiar with standard usability methods. Knowledge about the RUP is not a prerequisite.
Presentation Style: Lecture, exercises, discussions and a case study
Instructors' Background: Bengt Göransson is a usability designer at Guide Redina AB, Sweden and has a PhD in HCI from Uppsala University. Bengt has more than 15 years of experience in doing user-centred design as a consultant.
Magnus Lif has more then 10 years experience of working with usability. He has a PhD in HCI and is focusing on methods for UCD. Today, he is a usability designer at Guide Redina AB, Sweden, a company specializing in developing usable systems.
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1. Human-Computer Interaction: Introduction and Overview
4/23/06 18:00 - 21:00
2 units
Keith A. Butler, Microsoft, USA
Robert J.K. Jacob, Tufts University, USA
David Kieras, University of Michigan, USA
Benefit: This course is a tried-and-true introduction to the field of human-computer interaction (HCI). It has become a CHI conference tradition.
If you are a newcomer to the CHI field, this course will give you the background you need to get the most out of the CHI conference.
Origins: This course has evolved, based on feedback from the attendees, as wehave given it each year at CHI since CHI'92.
Features:
* What is HCI and why is it important?
* Brief history of HCI
* Introduction to building usable systems
* Introduction to the psychology of HCI
* Introduction to computer technologies for HCI
* Future directions of HCI
* Where to learn more during the conference
* Where to learn more in the published HCI literature
Intended Audience: Mainly first-time CHI attendees, typically professionals from computing-related fields who are new to the field of human-computer interaction. No background in HCI is assumed.
Presentation Style: Lecture
Instructors' Background: Keith Butler is Director for User Experience in Global Service Automation at Microsoft and is one of the originators of Usability Engineering.
Robert Jacob is Associate Professor of Computer Science at Tufts University, where his research interests are new interaction media andtechniques and user interface software.
David Kieras is Professor of Electrical Engineering and Computer Science at the University of Michigan, where he holds a joint appointment in Psychology.
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2. An Introduction to Designing for the Scent of Information
4/24/06 11:30 - 13:00
1 unit
Jared M. Spool, User Interface Engineering, USA
Benefit: If your users can't find the content they are seeking, your site will fail. One of the biggest secrets of successful web sites is that they design for Scent. In recent research, we've uncovered that users know when they are on the right track to finding their content--they follow the Scent of Information. We've seen that users confidently work their way through web sites to find what they're looking for. Using the results of hundreds of usability tests, we'll show you how users follow a scent trail and the different ways your design could be blocking scent.
Origins: We've presented it at previous conferences, including CHI 2005, IA Summit 2005, and the UIE Roadshows.
Features:
* What is the scent of information?
* What does scent look like when it works?
* What does scent look like when it doesn't work?
* Common scent blockers
* Optimal link length
* 3 Types of graphics
* The design process for scent
* Measuring scent with user confidence
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Jared M. Spool, Founding Principal of User Interface Engineering, has published dozens of articles, co-authored a seminal book, and is an acknowledged thought leader in the field of usability and design. Jared is on the faculty of the Tufts University Gordon Institute. He has presented a top-rated CHI tutorial at almost every CHI since 1992.
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3. Designing for the Scent of Information: Advanced Concepts
4/24/06 14:30 - 16:00
1 unit
Christine Perfetti, User Interface Engineering, USA
Benefit: You work hard providing top-notch content on your site. Will your users find it? You'll come away with the most up-to-the-minute research on how users actually navigate sites.
As users traverse through a web site, they encounter different types of pages, each with unique functions. The designers of the best sites understand the different functions of each type of page on a web site, and design the pages differently based on their specific purpose.
Our research has uncovered three ways to predict when users will fail finding the content they desire. We'll show you what these three predictors are and how to counter the effects in your design.
Origins: We've presented it at previous conferences, including CHI 2005, IA Summit 2005, and the UIE Roadshows.
Features:
* Five types of navigation pages
* The role of trigger words
* Three predictors of failed scent
* Three types of navigation approaches
* Most effective use of screen real estate
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Christine Perfetti is Director of Instruction at User Interface Engineering. She's been a top-rated speaker at CHI 2001, CHI 2002, and CHI 2003, the UIE Research Forums, Intranets 2001, and the UPA 2002, 2003, and 2005 conferences. She holds a Masters in Psychology from Brown University and co-authored Making the Best with Flash.
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4. The Goldilocks Content Framework: What Users Want
4/24/06 16:30 - 18:00
1 unit
Jared M. Spool, User Interface Engineering, USA
Benefit: When users arrive at web sites, they are craving answers to their questions and insights to their problems. Sites are all about giving users the information they need. How do you know if you've answered all their questions? How do you know if you've supplied complete answers?
When people can't find the information they need online, they do what comes naturally: they ask someone. Based on extensive research, we've produced a framework that explains the content that users are seeking. You'll see how different approaches to information architecture, site navigation, layout, and content affect the success of your users.
Origins: We've presented it at previous conferences, including the IA Summit 2004 and the 2004 UIE Roadshow.
Features:
* Novice vs. Expert Knowledge
* The Knowledge Gap
* Tool Knowledge vs. Domain Knowledge
* Designing for Tool Knowledge
* Challenges of Domain Knowledge
* The Goldilocks Research Project
* The Goldilocks Content Framework
Intended Audience: Web Designers & Usability Practitioners
Presentation Style: Lecture
Instructor's Background: Jared M. Spool, Founding Principal of User Interface Engineering, has published dozens of articles, co-authored a seminal book, and is an acknowledged thought leader in the field of usability and design. Jared is on the faculty of the Tufts University Gordon Institute. He has presented a top-rated CHI tutorial at almost every CHI since 1992.
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5. Web Bloopers: Avoiding Common Web Design Mistakes
4/24/06 11:30 - 18:00
3 units
Jeff Johnson, UI Wizards, Inc., USA
Benefit: After completing this course participants will:
* Have seen many common Web design errors and how to avoid them
* Be able to recognize bloopers in websites and Web applications
* Be better designers of websites and online services.
Origins: Based on presenter's Web Bloopers book.
Presented at CHI2004, UPA2004, WWW2005, and local ACM chapters.
Features:
Common bloopers, organized into types: Content, Task-Support, Navigation, Form, Search, Text & Writing, Link Presentation, and Graphic & Layout. Uses real web examples. Explains how to avoid each blooper. Includes exercises in which participants: a) spot bloopers, b) correct bloopers, and c) review live websites for bloopers and discuss how to avoid them.
Intended Audience: Web designers and developers, mainly those lacking experience designing and evaluating websites and Web applications. Also: Web Q/A engineers, usability testers, and managers
Presentation Style: Lecture, blooper-spotting quizzes, blooper-correction exercises, and website-review exercises.
Instructor's Background: Jeff Johnson is Principal Consultant at UI Wizards, a UI consulting firm. He has worked in HCI since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer/implementer, usability tester, manager, and researcher at Xerox, US West, Hewlett-Packard, and Sun. He has published many articles and chapters on HCI. His previous book is GUI Bloopers.
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6. An Exercise in the Politics of Usability: Test your skills
4/24/06 16:30 - 18:00
1 unit
Rolf Molich, DialogDesign, Denmark
Benefit: This course will discuss the politics of usability - specific, practical actions that any usability professional should be aware of to promote usability in an organization. It will also allow participants to get an impression of their strengths and weaknesses in the area of usability politics.
Origins: This short course is new for CHI 2006. It is based on a highly successful CHI 2003 panel session.
Features:
* A thorough discussion of a carefully researched, hypothetical but highly realistic political usability business case (scenario).
* Practical and efficient actions to promote usability in a commercial or public organization.
Intended Audience: Usability professionals at all levels who want to increase their political impact in their organization.
Presentation Style:
* Participants study a business case presented by the instructor, propose actions and discuss them with other participants.
* Discussion of the instructor's suggested solution, which is based on discussions with many experienced usability professionals.
* Participants compare themselves anonymously to their peers.
Instructor's Background: Rolf Molich owns and manages DialogDesign, a small Danish usability consultancy. Rolf coordinated the Comparative Usability Evaluation (CUE) studies where a total of forty professional usability teams tested or reviewed the same application. Rolf has is the co-inventor of the heuristic inspection method (with Jakob Nielsen).
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7. Top 10 Field Interview Mistakes: Recognizing and Preventing Them
4/24/06 11:30 - 13:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Attendees will learn tested techniques for getting the most out of field interviews, which they can use for improving their own skills and as a framework for assisting others in their organizations
Origins: The course is based on material presented in InContext's workshops, including the highly-rated CHI 2005 Rapid Contextual Design tutorial. However, key components of the material -- Top 10 Mistakes and ineffective interviewing styles -- will be presented for the first time at CHI 2006.
Features:
Attendees will learn:
* The top mistakes that lead to ineffective field interviews
* Interview styles to be avoided, such as "Court Reporter" and "Police Interrogator"
* Techniques for avoiding mistakes and how to take corrective steps when mistakes occur
Intended Audience: No specific background is required. It is appropriate for all roles.
Presentation Style: Lecture and group discussion
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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8. Building Affinity Diagrams to Reveal User Needs and Engage Developers
4/24/06 14:30 - 16:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Participants will learn how to build affinity diagrams that reveal design implications -- not just organize user data -- and how to leverage them as communication tools that stakeholders will pay attention to
Origins: The course is based on material presented in InContext's workshops, including the highly-rated CHI 2005 Rapid Contextual Design tutorial. It is modified for CHI 2006 to include tips taught to teams that receive side-by-side coaching from InContext.
Features:
Attendees will learn how to:
1. Use inductive reasoning to create data groupings and write labels that reveal insights
2. Run affinity building sessions and drive to completion
3. Use the affinity to generate design ideas and identify holes for future inquiry
4. Leverage the affinity as a communication tool
Intended Audience: No specific background is required.
Presentation Style: Lecture, group discussion, exercises
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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9. Faceted Metadata for Information Architecture and Search
4/24/06 11:30 - 16:00
2 units
Marti Hearst, University of California, Berkeley, USA
Preston Smalley, eBay, USA
Benefit: The information architecture community has begun to embrace the use of faceted hierarchical metadata for navigation and search over information collections (museum images, product catalogs, digital libraries).
Origins:
An early version of this course was taught by Hearst at SIGIR'01-02.
Features:
Attendees will learn the advantages of and strategies for using faceted metadata for integrated browsing and search of large information collections. Examples will be drawn both from formal studies and from results of real-world application, with an emphasis on interface design issues.
Intended Audience: The intended audience is usability professionals, especially information architects.
Presentation Style: Instruction will consist of lectures, case studies, and in-class discussion.
Instructors' Background:
Marti Hearst is Associate Professor at SIMS, UC Berkeley, where she teaches user interface design, information visualization, information retrieval, and related topics. She initiated and led the Flamenco project that studies how to incorporate hierarchical faceted metadata into information architecture for search and browsing.
Preston Smalley is Lead UI Designer at eBay Inc, User Experience and Design,where he helps drive user experience changes to search products, the latest of which includes multi-faceted browsing, matching buyer and seller language, and multiple selection of concepts. He has a BS in Computer Engineering from Cal Poly.
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10. Understanding Users in Context: An In-Depth Introduction to Fieldwork
4/25/06 9:00 - 18:00
4 units
Susan M. Dray, Dray & Associates, Inc., USA
David A. Siegel, Dray & Associates, Inc., USA
Benefit: You will learn how to plan for and carry out studies of users in the field. Rather than teaching a single way to do field research, we provide you with the tools to think critically about the many planning and methodological choices you will have to make. You will also have the chance to practice two types of observations--Naturalistic Observation and Contextual Inquiry.
Origins: This is a significant update of a highly rated tutorial from many past CHI conferences, as well as at other international conferences.
Features:
* Learn how field research complements other User-Centered Design (UCD) techniques
* Learn what it takes to make fieldwork more than just "anecdote collecting."
* Learn fine points of four data-gathering techniques
Naturalistic Observation
Contextual Inquiry
Artifact Walkthroughs
Naturalistic Usability Evaluation
* Learn when and how to apply these methods to user-centered design
* Identify next steps for data analysis
Intended Audience: This hands-on session is aimed at practitioners doing, planning, and leading field research, including developers, designers, and managers who are responsible for user experience or user requirements identification. This is an introductory to intermediate level course. It will be useful for beginners in fieldwork, as well as those with some experience who want to broaden their knowledge of approaches.
Presentation Style: Lecture, group discussion, and small group hands-on exercises
Instructors' Background: Through their consulting firm, Dray & Associates, Inc., Susan and David have helped many clients plan and design products that meet user needs, using field research and other UCD approaches. They have done many fieldwork projects with consumers and in enterprises. They are well-known speakers, trainers, and authors on this and other UCD topics. Both presenters hold Ph.D. degrees in Psychology from UCLA.
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11. Re-Positioning User Experience as a Strategic Process
4/25/06 9:00 - 18:00
4 units
Liam Friedland, SAP, USA
Jon Innes, Intuit, USA
Benefit:
Origins: Previously offered at UPA'03 - '05, & CHI '04 - '05.
Features:
This course covers the operational, organizational, and strategic aspects that UX groups can and should impact within product development companies. Attendees will learn:
* A framework for thinking about UX as a strategic business process
* The difference between operational, tactical, and strategic activities
* How resources, processes, and values impact design organizations
* How UX is uniquely positioned to help organizations survive strategic inflection points
* To articulate the rationale for UX as a must-have competence
Intended Audience: Course content includes case studies and group exercises aimed at intermediate to advanced practitioners with HCI experience in corporate settings, or managers charged with championing user-centered design processes.
Presentation Style:
Instructors' Background: Liam Friedland is UX Architect at SAP. Prior to SAP, Liam was managing principal of UXstudio, and was a founding UX Architect at Westbridge. He has spent 15 years driving UX at some of the world's top software companies including Microsoft, Oracle, Siebel, & Borland. His education is in Industrial Design.
Jon Innes is Director of UX for the Quicken Solutions Group at Intuit. Prior to Intuit, he was Director of UX at SAP. He has extensive experience starting and leading UX organizations at SAP, Vitria, Siebel, and Cisco. He is a member of UPA, HFES, & CHI/BayCHI and has a graduate degree in Engineering Psychology.
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12. Personal Information Management in Theory and Practice
4/25/06 9:00 - 18:00
4 units
William Jones, University of Washington, USA
Jacek Gwizdka, Rutgers University, USA
Benefit: Personal Information Management (PIM) includes the acquisition, organization, maintenance and retrieval of information by individuals in support of their various roles and activities. This course provides an overview of PIM both as a field of inquiry and as an activity that each of us performs every day.
Origins:
Features:
Attendees will gain an understanding for:
* PIM and its key activities.
* the history and current state of PIM research and development (R&D)
* how PIM relates to human-computer interaction (HCI).
* how to assess individual practices of PIM
* how to map from key activities and fundamental problems of PIM to the design and evaluation of supporting tools and strategies.
* how new directions in R&D will likely impact PIM over the next ten years.
Intended Audience: The course is designed for a general audience and provides a highly interactive combination of lectures, exercises, and group discussions.
Presentation Style:
Instructors' Background: Dr. William Jones is a Research Associate Professor in the Information School, University of Washington. He manages the Keeping Found Things Found (KFTF) project with special focus currently on the use and re-use of integrative structures in support of PIM. He has also published research in human memory, information retrieval and in the general area of HCI.
Dr. Jacek Gwizdka is an Assistant Professor in the Department of Library and Information Science at Rutgers University. His research includes the study of email use and management, as well as work on interaction mechanisms for adding metadata to electronic notebooks and to collections of digital photos.
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13. The Usabiilty Engineering Lifecycle
4/25/06 9:00 - 18:00
4 units
Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA
Benefit: You will obtain an overview of a highly structured but adaptable engineering process for designing high quality user interfaces to both traditional software applications and Web sites and applications. A coherent case study referred to throughout the course provides samples of work products for each lifecycle task.
Origins: This CHI "classic" consistently receives high ratings from attendees.
Features:
* Setting the stage by applying usability requirements analysis techniques
* Extracting usability goals from requirements analysis data
* Applying a structured top-down approach to user interface design
* Applying iterative evaluation techniques to validate designs
* Integrating The Usability Engineering Lifecycle into an underlying software development methodology
* Applying The Usability Engineering Lifecycle to Web development projects
Intended Audience: Managers, developers, designers and usability engineers in both traditional software development and Web development organizations. The course is at an introductory level.
Presentation Style: Lecture materials will provide an overview of The Usability Engineering Lifecycle. 'War stories' and concrete examples, one detailed case study that runs throughout the course and audience discussion will augment the lecture materials.
Instructor's Background: Dr. Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has been a usability engineering consultant for the past 20 years. She has authored, co-edited and contributed chapters to many books on usability. Her consulting clients have included IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, the NYC Police Dept. and dozens of others. In the last three years she has been working almost exclusively on achieving efficiency in user interface design. Dr. Mayhew has been teaching CHI Courses since 1986.
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14. Usability and Product Development: A Usability Course for Management
4/25/06 9:00 - 18:00
4 units
Jon Meads, Usability Architects, Inc., USA
Benefit:
This course explains how to obtain usable products through the integration of usability engineering into the product development process (both standard and Agile). Both ROI and the strategic advantage provided by usability engineering are discussed.
Origins: Presented at the STC 2005 Conference
Features:
* Explains why usability is difficult to achieve and why usability engineering is needed;
* Description of the usability engineering lifecycle and its relationship to the product development lifecycle;
* Reviews the major usability engineering techniques, their value and use;
* Explains how usability engineering can be justified by ROI and strategic advantage.
Intended Audience: Managers with responsibility for integrating usability engineering into the product development process. No previous knowledge of usability engineering is assumed.
Presentation Style: A lecture presentation interspersed with attendee discussion
Instructor's Background: Jon Meads is a principal consultant with Usability Architects, Inc. and has over 40 years experience in developing interactive and usable systems.
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15. The Art of Speaking: Fundamentals for HCI Professionals: Part 1
4/26/06 9:00 - 13:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course develops professional communication skills for scientists and practitioners in HCI. Participants will:
* Assess current presentation skills
* Improve presentation organization
* Build confidence and feel good about making presentations
* Improve audience interaction and rapport
* Increase audience comprehension of data
* Increase credibility
Origins: This course incorporates information from tutorials offered at several universities. New to CHI.
Features:
* Plan presentation strategy and objectives
* Organize presentations
* Get and keep the audience's attention
* Reduce rambling and eliminate non-words
* Practice appropriate eye contact
* Make smooth transitions
* Use gestures, facial expressions, and posture for clarity and emphasis
* Design visuals to reinforce major points and explain complex data
* Enhance your skills for on-going self-evaluation
Intended Audience: This course is targeted at developing fundamental presentation skills for any presenter who would like to improve his or her presentations
Presentation Style: Mostly lecture
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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16. The Art of Speaking: Fundamentals for HCI Professionals: Part 2
4/26/06 14:30 - 18:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course provides an opportunity to put the principles learned in Part 1 into practice. Participants receive:
* One-on-one coaching for immediate improvements
* Course materials that review key program concepts
* Presentation templates to structure content
* A self-assessment worksheet to guide development
* Written feedback from every participant for each participant
Origins: This course incorporates information from tutorials offered at several universities. New to CHI.
Features:
Features
* Plan presentation objectives and strategy
* Organize the presentation
* Practice appropriate eye contact
* Make smooth transitions
* Use gestures, facial expressions, and posture for clarity and emphasis
* Design visuals to reinforce major points and explain complex data
* Enhance skills for on-going self-evaluation
Intended Audience: This course develops fundamental presentation skills for any presenter who would like to improve his or her presentations. Participants should bring copies of slides from a recent presentation for use in this tutorial. Participants must have taken Part 1 of this course (Course 15)
Presentation Style: Combines lecture and hands-on experiences to provide the opportunity to practice the skills described in Part 1 and reviewed in Part 2.
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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17. Web Design for Usability
4/26/06 9:00 - 18:00
4 units
William Hudson, Syntagm Ltd, United Kingdom
Benefit: This one-day workshop and course on web design for usability explains how users interact with technology; how to discover, and design, for users' needs; and how to apply simple, but effective user-centered techniques such as goal mapping, goal-oriented modeling and card-sorting.
The day is a balanced combination of tutorials, group exercises and discussions, ensuring that participants can gain a rich understanding of the problems presented by technology-focused design and how they can be addressed to improve usability.
Origins: The course has been presented to public and corporate audiences in the UK. It includes material from the author's column in interactions magazine.
Features:
On completion of this course you will be able to:
- apply the principles of user-centered design
- be sure you understand users' needs
- improve usability and accessibility
- build on existing user experience
Intended Audience: Web and intranet designers, developers and managers. Usability and HCI professionals interested in the practical aspects of usable design. No specialist skills or knowledge are required.
Presentation Style: The course is approximately 60% tutorials and 40% activities or group discussions
Instructor's Background: William Hudson has over 30 years experience in the development of interactive systems. He has contributed material on user-centered design and user interface design to the Rational Unified Process and to Addison-Wesley's Object Modeling and User Interface Design (van Harmelen, 2001). He is the director of expert evaluation for the UK's Intranet Benchmarking Forum and writes regularly for the ACM's interactions magazine
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18. Designing for User Efficiency
4/26/06 9:00 - 18:00
4 units
Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA
Benefit: This course focuses specifically on achieving ease-of-use, or efficiency (as opposed to intuitiveness or ease-of-learning), in software user interface design.
In this course you will learn how to conduct requirements analyses, develop objective, quantified goals and apply general principles and guidelines for achieving motor, cognitive and perceptual efficiency. An overview of evaluation techniques for measuring efficiency (heuristic evaluations, cognitive modeling and efficiency studies) will also be presented.
Origins: This course is new for CHI 2006.
Features:
The course is structured according to answers to four questions:
* What is efficiency?
* When is efficiency the key usability goal?
* Why is efficiency important?
* How can we optimize efficiency in software user interface design?
Intended Audience: This course is aimed at anyone (developers, designers, usability engineers, end-users, managers, marketers, trainers, etc.) who has an interest in achieving end-user productivity (i.e., efficiency) through the design of software tools. It is presented at an introductory level.
Presentation Style: Lecture materials will provide an overview of the "what, when, why and how" of designing for user efficiency. The materials include real examples and 'war stories' from the instructor's experience, and will be augmented by audience discussion.
Instructor's Background: Dr. Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has been a usability engineering consultant for the past 20 years. She has authored, co-edited and contributed chapters to many books on usability. Her consulting clients have included IBM, AT&T, American Airlines, Cisco Systems, Ford Motor Company, the NYC Police Dept. and dozens of others. In the last three years she has been working almost exclusively on achieving efficiency in user interface design. Dr. Mayhew has been teaching CHI Courses since 1986.
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19. From Usability Testing to User Experience: Tools for data collection and analysis
4/26/06 9:00 - 18:00
4 units
Lucas P.J.J. Noldus, Noldus Information Technology BV, The Netherlands
Tobias Heffelaar, Noldus Information Technology BV, The Netherlands
Benefit: This intensive one-day course covers video technology, software tools and integrated solutions for field and lab studies. After this course you will be completely up to date with the latest proven techniques and tools for data collection and analysis. If your next project is a field study, a focus group or a usability lab test, attend this tutorial to learn how to select the right tool for the job and how to put it to optimal use.
Origins: Previously taught as a tutorial at CHI 2004, CHI 2005 and MobileHCI'05.
Features:
* Video recording and screen capture, storage and retrieval
* Designing A Usability lab
* Observational data collection
* Automatic logging of user-system interaction
* Multimodal measurements: eye tracking and physiology
* Qualitative data analysis
* Quantitative data analysis
* Creating Usability test reports
Intended Audience: HCI researchers and usability practitioners (usability engineers, UI designers, usability testers) working in academia or industry.
Presentation Style: Classroom lectures, group exercises, discussion and hands-on training.
Instructors' Background: Lucas Noldus is founder and director of Noldus Information Technology, a developer of software tools and integrated solutions for HCI research and usability testing. Lucas Noldus holds a Ph.D. from Wageningen University. He has more than 15 years of experience in tools development and training users. He has authored numerous peer-reviewed papers and conference presentations about methods and techniques in behavioral research.
Tobias Heffelaar received a M.Sc. in social science information technology from the University of Groningen. Since 1998 he has been working for Noldus Information Technology as a usability engineer, trainer and consultant. He has extensive experience in setting up software and hardware tools for HCI research and usability testing and training users.
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20. Analyzing Qualitative Data from Field Studies
4/26/06 9:00 - 18:00
4 units
David A. Siegel, Dray & Associates, Inc., USA
Susan M. Dray, Dray & Associates, Inc., USA
Benefit: The data from field studies can be overwhelming and ambiguous. As a result, conclusions are often impressionistic or anecdotal, with vague or even misleading implications for design. This course will teach you how to improve the credibility and validity of your findings, how to keep them focused on design, and how to avoid drowning in your data.
Origins: This course is updated from a tutorial that has been presented successfully at CHI and other international conferences, such as UPA, Interact, and BCS-HCI.
Features:
* Applying "scientific rigor" to qualitative data
* How software tools can help archive data to maintain the link between data and conclusions, and to facilitate analysis
* How to triangulate in on valid conclusions through complementary analyses, including coding strategies, clustering and affinity diagramming, extracting dimensions, and exploring networks of relations
* How to deal with common validity concerns, such as small samples, outliers, and generalization from qualitative data
* Tips and tricks for managing organizational issues in communicating fieldwork findings
Intended Audience: This intermediate to advanced course is intended for people with some experience or training in fieldwork. It does not cover data-gathering techniques.
Presentation Style: Lecture, demonstration, discussion, and hands-on exercises built around simulated field research. The course also includes a demonstration of Computer Assisted Qualitative Data Analysis Software.
Instructors' Background: Through their consulting firm, Dray & Associates, Inc., David and Susan have helped many clients plan and design software products that meet user needs, using field research and other UCD approaches. They have done many fieldwork projects with consumers and in enterprises. They are well-known speakers, trainers, and authors on this and other UCD topics. Both David and Susan hold Ph.D. degrees in Psychology from UCLA.
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21. Usable for the World: A Practical Guide to International User Studies
4/27/06 9:00 - 16:00
3 units
Susan M. Dray, Dray & Associates, Inc., USA
David A. Siegel, Dray & Associates, Inc., USA
Benefit: Globalization is increasing the need for and interest in international user-centered design research of all kinds. This class will equip you to plan and carry out user studies in a culture outside your own. We heavily emphasize the practical steps involved in planning, since this is so critical.
Origins: This highly rated class has been taught several times at CHI, as well as at IWIPS and UPA.
Features:
* Making the business case for international studies
* Organizational planning for international user studies
* Localizing the study plan
* Evaluating and preparing international research partners, such as facilitators and translators
* Preparing yourself and your team
* Identifying strategies to handle common challenges in international studies
* Evaluating the role of remote testing
Intended Audience: This class is aimed at people experienced in doing usability and user studies in their own country who want to learn how to conduct such studies in other countries.
Presentation Style: Lecture, group discussion, and small group exercises. The class includes a video of a usability evaluation from Hong Kong with simultaneous translation, and discussion of a set of multi-faceted real-life research scenarios.
Instructors' Background: Susan Dray and David Siegel are well-known consultants who help their clients understand their users - wherever and whoever they may be. They have worked in 20 countries, using user-centered methods including usability evaluation and contextual field studies, and have published and presented extensively on international research. This class is based on their many years of practical experience. Both Susan and David have doctorates in Psychology from UCLA.
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22. The Art of Speaking: Advanced Skills for the Lecture Hall and the Hallway
4/27/06 9:00 - 13:00
2 units
Lisa B. Marshall, lisabmarshall.com, USA
Deborah A. Boehm-Davis, George Mason University, USA
Benefit: This course is designed to develop professional communication skills for scientists and practitioners in the field of HCI. Participants will:
* Feel confident about handling the Q&A portion of a presentation
* Feel confident about handling difficult situations
* Improve audience interaction and rapport
* Increase credibility
* Be prepared to tell people what they do in less than a minute
* Share experiences with other scientific professionals in a relaxed non-competitive environment
Origins: This course incorporates information from tutorials offered at several universities. New to the CHI community.
Features:
* Handling question and answer sessions, both at professional conferences and in industry settings
* Overcoming presentation disasters
* Presenting complex ideas concisely, accurately, and in an interesting fashion
Intended Audience: Experienced presenters who would like to improve their presentation skills.
Presentation Style: Mostly lecture
Instructors' Background: Lisa Boehm Marshall is the founder of an Edge, Inc., a communications company. She has presented tutorials on communications skills for a number of universities including the University of Pennsylvania and Harvard University. Deborah Boehm-Davis is on the faculty of the Psychology Department at George Mason University.
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23. Designing Responsive Software Despite Performance Limitations
4/27/06 14:30 - 16:00
1 unit
Jeff Johnson, UI Wizards, Inc., USA
Benefit: After completing this class, participants will know:
* why responsiveness is important for user satisfaction
* that responsiveness is different from performance
* real-time deadlines that interactive systems must meet to be responsive
* general approaches to achieving responsiveness.
Origins: Based on Chapter 7 of presenter's GUI Bloopers book.
Features:
Responsiveness is very important in determining user satisfaction with software and online services, but it is often poor. This class distinguishes responsiveness from performance and explains that performance need not limit responsiveness. It explains that the user interface is a real-time interface, with time-constraints systems must satisfy to be perceived as responsive. The class presents techniques for improving responsiveness, with examples of responsive and unresponsive systems.
Intended Audience: Software designers and developers of all experience levels. Also: Q/A engineers, usability testers, and managers.
Presentation Style: Lecture, Q&A.
Instructor's Background: Jeff Johnson is Principal Consultant at UI Wizards, a UI consulting firm. He has worked in HCI since 1978. After earning B.A. and Ph.D. degrees from Yale and Stanford, he worked as a UI designer/implementer, usability tester, manager, and researcher at Xerox, US West, Hewlett-Packard, and Sun. He has published many articles and chapters on HCI. His previous book is GUI Bloopers.
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24. How to Build Rich Personas from Field Data
4/27/06 9:00 - 10:30
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: Attendees will learn why personas -- although they have great potential -- have had only mixed success because they typically are not informed by deep data, and how to address this issue by using the data provided with Contextual Design work models and affinity diagram.
Origins: This course was created for CHI 2006
Features:
Attendees will learn:
* Why personas are powerful tools for communicating user needs to stakeholders
* Why to be effective, personas need to be based on deep data that comes from field studies, and not just 2-3 field interviews
* The steps for creating personas with Contextual Design (CD) data
* How to harvest CD models for user goals, roles, tasks, and strategies
Intended Audience: No specific background is required. Although the course focuses on CD models, previous experience with them is not required
Presentation Style: Lecture, group discussion, exercises
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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25. How to Collect Field Data and Produce a Tested Design in 1-8 Weeks
4/27/06 11:30 - 13:00
1 unit
Karen Holtzblatt, InContext Enterprises, USA
Shelley Wood, InContext Enterprises, USA
Benefit: This course illustrates how Rapid Contextual Design (CD) provides tools for infusing customer data into designs, even with restricted resources and schedules.
Origins: The course is based on material presented in InContext's workshops, including a CHI 2005 Rapid tutorial. The course has been modified to focus exclusively on setting up and running a project, and to provide additional sample schedules and a longer discussion of working within agile iterations.
Features:
Attendees will learn:
* The 3 variants of Rapid CD and how to select the right one
* Guidelines for selecting the right number and mix of customers given available time and project type
* How to create day-by-day schedules based on project scope and available time, including agile iterations
Intended Audience: No background is expected; the course will offer the most value to those leading user experience aspects of projects
Presentation Style: Lecture and group discussion
Instructors' Background: Karen Holtzblatt is the co-developer of the customer-centered process Contextual Design. She co-authored "Contextual Design: Defining Customer-Centered Systems" and "Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design". Karen is CEO of InContext, an industry-leading design firm.
Shelley Wood has over 15 years of experience in the high technology industry. She provides side-by-side coaching and training for teams as they use Contextual Design. Shelley is the co-author of "Rapid Contextual Design."
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26. Usability Design: A New Rational Unified Process Discipline
4/27/06 11:30 - 16:00
2 units
Magnus Lif, Guide Redina AB, Sweden
Bengt Göransson, Guide Redina AB, Sweden
Benefit: The participants will be introduced to the Usability Design discipline and get a good understanding of how to work with User-Centered Design (UCD) within a systems development framework such as the RUP.
Origins: This is a new course, but the topic has been part of tutorials given by the instructors at other conferences: CHI 2004, CHI 2005, Interact 2003 and HCI International 2003.
Features:
* Introduction to UCD
* Problems with UCD in the Rational Unified Process
* Introduction to the new Usability Design discipline
* Exercises and discussions
* A case study
* Practical tips and hints
Intended Audience: This course is aimed at anyone interested in software development, typically usability professionals, project managers, software architects, etc. The participants should be familiar with standard usability methods. Knowledge about the RUP is not a prerequisite.
Presentation Style: Lecture, exercises, discussions and a case study
Instructors' Background: Bengt Göransson is a usability designer at Guide Redina AB, Sweden and has a PhD in HCI from Uppsala University. Bengt has more than 15 years of experience in doing user-centred design as a consultant.
Magnus Lif has more then 10 years experience of working with usability. He has a PhD in HCI and is focusing on methods for UCD. Today, he is a usability designer at Guide Redina AB, Sweden, a company specializing in developing usable systems.
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